Division: Housing & Community Development

Department: Housing

Reports To: Housing Coordinators


The Live Well Erie Rental and Mortgage Assistance Program (LWE) Housing File Administrator’s primary responsibility is to assist residents of Erie County who have applied for the LWE according to Buffalo Urban League Guidelines, the Department of Housing and Urban Development's (HUD) regulations, and with the Erie County Department of Social Services Policies and Procedures. This position works closely with other agencies as part of the regional LWE Housing Task Force.


File Administrator is primarily responsible for assisting clients complete the application for Rental or Mortgage assistance in an effort to prevent eviction and/or foreclosure. Must also refer the client to other programs or services that will address additional needs as identified during the application process.


  • Associates degree or at least 2 years work experience in a financial or housing related field.

  • Must be customer oriented with ability to work with families from a diverse population.

  • Good understanding of housing issues and policy in Western New York.

  • Good oral and written communication skills.

  • Good interpersonal communication skills and team player with a positive attitude.

  • Proficient computer skills including Microsoft Office Suite. 

  • Excellent attendance and punctuality required.

  • Bilingual Spanish-speaking candidate preferred.

  • Certified HUD Housing Counselor is a plus.



  • Technical Proficiency - Maintain technical expertise by keeping abreast of information and related trends through training; networking with other professionals in the field; reading newspaper articles, magazines, periodicals, etc.

  • Client Focused - Ability to work with a diverse clientele from different ethnic and cultural backgrounds; understand and be sensitive to their needs. 

  • Decision Making - Ability to make independent responsible decisions in service delivery with continued supervisory guidance. 

  • Teamwork - Support teamwork and information sharing among staff for effective service delivery.



  • Provide rental and/or mortgage assistance services (case management) to all clients in conjunction with community partners.

  • Maintain regular contact with clients until application is complete.

  • Perform assessments on all applicants for programs eligibility.

  • Provide case management services to all clients enrolled in the program.

  • Participate in the LWE Housing Taskforce and Rapid Re-Housing Committee along with other committees that benefit the Housing team.

  • Participate in weekly case conferences with the LWE team.

  • Accurately maintain paper files for all clients enrolled in the program. 

  • Document all links to services and treatments in HMIS database system, and/or other Client Management System (CMS) systems as designated by agency need. 

  • Maintain positive relationships with landlords and other providers.

  • Enter call case notes and other assessments into appropriate the CMS in a timely manner.

  • Keep quality of data at 97% (HUD requires 95%).

  • Prepare all required reports in a timely manner.

  • Other duties as assigned by Program Coordinator

Please Note:

This job description is intended to identify and list the responsibilities, duties and qualifications for the
position. It cannot be considered all-inclusive, however, as changing organizational circumstances can
result in changes to some of those responsibilities, duties and qualifications. Further, every task
supporting the functioning of the position may not be listed or not listed in detail.

This is a Temporary / Short-Term position that is expected to end on December 31, 2020

The Buffalo Urban League has a commitment to equal opportunity employment by affirming the value
of diversity and by promoting an environment free from discrimination.


Submit resume and cover letter to: Beverly Moore



Over the course of the year, our staff and volunteers work diligently to promote achievement for all by encouraging individuals, supporting families and strengthening community.

Buffalo Urban League • 15 Genesee Street • Buffalo, NY 14203-1405

Call Us: 716.250.2400

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